01. Information We Collect
We may collect personal information that you voluntarily provide to us when you use our Website, contact us, request information, schedule a service, purchase a service, or participate in our English-learning programs or community.
Information You Provide Directly
- Name
- Email address
- Phone number
- Information provided through forms or applications
- Information about your English-learning goals or tutoring needs
- Messages or communications you send to us
- Scheduling and appointment information
- Information you voluntarily provide when participating in classes or community activities
Payment Information
When you purchase services from us, payments may be processed by third-party payment processors. We generally do not need to store your complete payment card information ourselves. Payment information may be collected and processed by the applicable payment processor according to its own privacy policy and terms.
Automatically Collected Information
When you visit our Website, certain technical information may be collected automatically by our website, hosting, analytics, or other technology providers. This may include information such as browser type, device type, approximate location, pages visited, referring pages, and general website usage information.
02. How We Use Your Information
We may use personal information for purposes including:
- Providing English tutoring and educational services
- Managing appointments and scheduling
- Processing purchases and payments
- Responding to questions and inquiries
- Providing customer support
- Communicating with students, parents, and customers
- Sending information about services you have requested
- Sending marketing communications when permitted by law
- Improving our Website, services, classes, and educational materials
- Maintaining the security and functionality of our Website
- Preventing fraud, abuse, or unauthorized activity
- Complying with applicable legal obligations
03. Marketing Communications
If you provide your contact information, we may use it to send information about English Daisy Tutoring, educational resources, classes, promotions, or other services.
Where required by applicable law, we will obtain the appropriate consent before sending certain marketing communications.
You may opt out of marketing communications at any time by:
- Clicking the “unsubscribe” link in an applicable email
- Following available opt-out instructions for text messages
- Contacting us directly at [email protected]
Opting out of marketing communications does not necessarily prevent us from sending non-marketing communications relating to services you have purchased or requested, such as appointment confirmations, service-related messages, or important account information.
04. How We Share Your Information
We do not sell or rent your personal information as part of our ordinary business operations.
We may share personal information with service providers that help us operate our business and provide services to you.
Categories of Third Parties
- Website and marketing platforms: used to operate our Website, forms, customer communications, and marketing systems.
- Scheduling platforms: used to schedule and manage tutoring appointments.
- Payment processors: used to process payments for tutoring and other services.
- Video and communication platforms: used to provide online classes, meetings, or tutoring sessions.
- Community platforms: used to provide online English-learning community services.
- Email and messaging providers: used to send service-related and, where permitted, marketing communications.
- Analytics and technology providers: used, where applicable, to understand website usage and improve our services.
These providers may process personal information on our behalf only as necessary to provide their services or as otherwise permitted by applicable law.
We may also disclose information when reasonably necessary to comply with applicable law, legal process, governmental requests, protect our rights or property, investigate fraud or security concerns, or protect the safety of our users or others.
05. Cookies and Tracking Technologies
Our Website and third-party service providers may use cookies, pixels, tags, analytics tools, or similar technologies.
These technologies may be used to help the Website function, remember preferences, understand Website usage, improve our services, or support marketing activities.
You can generally control or disable cookies through your browser settings. Disabling cookies may affect certain Website functionality.
If we use third-party advertising or analytics technologies that involve processing personal information for targeted advertising, we will provide applicable disclosures and opt-out mechanisms required by law.
06. Data Security
We take reasonable measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmitting information over the Internet or storing electronic information is completely secure. We cannot guarantee absolute security.
If we become aware of a data security incident requiring notice under applicable law, we will provide notice as required by law.
07. How Long We Keep Information
We retain personal information for as long as reasonably necessary to provide our services, maintain business and financial records, communicate with customers, resolve disputes, enforce agreements, comply with legal obligations, and for other legitimate business purposes.
The length of time information is retained depends on the type of information and the purpose for which it was collected.
08. Your Privacy Rights
Depending on where you live and which privacy laws apply to you, you may have certain rights regarding your personal information.
Texas Consumer Privacy Rights
To the extent the Texas Data Privacy and Security Act (“TDPSA”) applies to our business and your personal data, Texas residents may have rights that include:
- The right to confirm whether we are processing your personal data.
- The right to access personal data we process about you.
- The right to obtain personal data in a portable and readable format.
- The right to correct inaccuracies in your personal data, taking into account the nature and purposes of the processing.
- The right to request deletion of personal data provided by or obtained about you, subject to applicable exceptions.
- The right to opt out of certain processing of personal data for targeted advertising, the sale of personal data, or certain profiling activities, where applicable.
- The right not to receive discriminatory treatment for exercising applicable privacy rights.
These rights are subject to applicable legal exceptions and limitations.
09. How to Submit a Privacy Request
To request access, correction, deletion, or other applicable privacy rights, contact us at:
Please include enough information for us to reasonably verify your identity and understand your request.
We may request additional information when reasonably necessary to authenticate a request and protect personal information from unauthorized disclosure.
If applicable law provides a specific response period, we will respond within the time required by that law. Under the TDPSA, covered businesses generally must respond to authenticated consumer requests without undue delay and generally within 45 days, subject to applicable extensions and exceptions.
10. Appeals of Privacy Decisions
If we deny a privacy request that is subject to an applicable law providing an appeal right, you may appeal our decision.
To submit an appeal, contact us at:
Please identify the original privacy request and explain why you believe our decision should be reconsidered.
If we deny an appeal where applicable law requires additional information about external remedies, we will provide the information required by law, including information about submitting a complaint to the appropriate governmental authority.
11. Children’s Privacy
English Daisy Tutoring may provide educational services to students of different ages. When services involve children, parents or legal guardians may be involved in registration, scheduling, payment, and communication.
We do not knowingly collect personal information from children under 13 in circumstances where applicable law requires verifiable parental consent without obtaining the required consent.
If you believe that a child has provided us with personal information without appropriate parental consent, please contact us at [email protected] so that we can review the situation and take appropriate action.
12. Sensitive Personal Information
We do not intentionally request sensitive personal information from customers unless it is reasonably necessary for a service and permitted by applicable law.
Please do not provide sensitive personal information through Website forms, email, or other communications unless specifically requested or necessary for the service you are seeking.
We do not sell sensitive personal information as part of our ordinary business operations.
13. Third-Party Websites and Services
Our Website or communications may contain links to websites, applications, or services operated by third parties.
These third parties have their own privacy policies and terms. We are not responsible for the privacy practices, content, or security of third-party websites or services.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
14. International Visitors
English Daisy Tutoring is operated from the United States. If you access our Website or services from outside the United States, your information may be transferred to, stored in, or processed in the United States or other locations where our service providers operate.
By using our Website or services, you acknowledge that your information may be processed in accordance with applicable law.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.
When we make changes, we will post the updated Privacy Policy on this page and update the Effective Date shown at the top.
16. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us.
Email: [email protected]
Website: www.englishdaisytutoring.com
Business: English Daisy Tutoring